Privacy Policy

JMD Plumbing LLC, doing business as JMD Plumbing ("JMD Plumbing," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request an estimate, or communicate with us, how we use it, and the choices you have.

1. Information We Collect

Information you give us

When you fill out our service request form, call, or text us, we may collect:

• Your first and last name
• Phone number and email address
• Service address, city, state, and postal code
• Details about your plumbing project or service need
• Any photos or other information you choose to send us

Information collected automatically

Like most websites, ours may automatically collect basic technical information such as your browser type, device type, pages visited, and the date and time of your visit. This is collected through cookies and similar tools used by our website and form providers to keep the site working, prevent spam, and understand how visitors use the site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service request and provide estimates
• Schedule appointments and send reminders
• Perform, invoice, and follow up on plumbing work
• Answer your questions and provide customer support
• Send text messages and other communications you have agreed to receive
• Ask for feedback or reviews about our service
• Maintain our records, improve our website, and protect against fraud or misuse
• Comply with legal obligations

3. Text Messaging (SMS)

If you check a consent box on our form or otherwise agree to receive text messages, we may text you about your service request, including appointment scheduling, reminders, estimates, and job updates. If you separately agree to marketing messages, we may also send occasional offers and updates.

• Consent to receive text messages is not a condition of purchasing any service.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or call us at (207) 735-5218.

4. How We Share Information

We do not sell or rent your personal information. We share it only as needed to run our business and serve you, including with:

• Service providers who help us operate, such as our website, form, scheduling, customer communication, payment, and accounting platforms. These providers may only use your information to perform services for us.
• Suppliers or subcontractors working with us on your project, only as needed to complete the work.
• Legal and safety purposes, when required by law, court order, or to protect the rights, property, or safety of JMD Plumbing, our customers, or others.
• A business transfer, if JMD Plumbing is sold, merged, or reorganized, in which case your information may transfer to the new owner under the same protections.

5. Cookies and Analytics

Our website and its embedded tools may use cookies to remember preferences, keep forms secure, and measure site traffic. You can set your browser to refuse or delete cookies. Some features, like our service request form, may not work properly if cookies are disabled.

6. How Long We Keep Information

We keep your information for as long as needed to provide our services, maintain job and warranty records, and meet our tax, accounting, and legal obligations. When it is no longer needed, we delete or securely dispose of it.

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices

• Text messages: Reply STOP to any message to opt out.
• Email: Use the unsubscribe link in any marketing email.
• Access, updates, or deletion: Contact us to review, correct, or ask us to delete the personal information we have about you. We may need to keep certain records as required by law or for legitimate business purposes, such as warranty and tax records.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Links to Other Websites

Our website may link to other sites, such as review platforms or social media. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: